Required skills

high level communication skills to advocate and speak persuasively in formal situations

presentation skills to outline key facts

listening skills and negotiation skills suited to the tribunal environment

analytical skills to assess the merits of various arguments

Required knowledge

relevant regional national and international legislation and regulations relating to industrial relations occupational health and safety vocational education and training equal opportunity and discrimination

relevant employment agreements and awards and terms and conditions of employment

union policies and procedures

relevant court and tribunal etiquette rules and procedures

rules of evidence

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential

demonstrated ability to prepare for and advocate an effective case before a tribunal

demonstration of a range of dispute resolution approaches that would apply to union member grievances and disputes

knowledge of relevant court and tribunal etiquette rules and procedures

Context of and specific resources for assessment

Assessment must ensure

an actual or simulated tribunal environment

access to relevant documents

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

direct questioning combined with review of portfolios of evidence and third party workplace reports of onthejob performance by the candidate

review of documented assessments of case proceedings and alternative options

demonstration of techniques

observation of demonstrated techniques in advocating a case before a tribunal

oral or written questioning to assess knowledge of legislation and industrial relations

review of written case outlines and submissions

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended for example

other workplace relations units

Dispute resolution powers and procedures may include:

Appropriate tactics may involve:

Appropriate techniques for addressing a court or tribunal include: